Accessibility

Our Commitment to Accessibility

We want everyone to feel welcome at Illuminated Thinking. We are committed to making our services, our spaces, and our website as accessible as possible. If something is not working for you, we want to know so we can do better.

Our Consulting Rooms

Our Glasgow consulting rooms are on the ground floor with step-free access to both the waiting area and therapy rooms. There is accessible parking nearby. The environment is designed to be quiet and calm, with soft lighting and a welcoming atmosphere.

If you have specific needs relating to the physical space, please let us know before your first appointment and we will do what we can to accommodate you.

Online Therapy

We offer therapy via secure video sessions for people who cannot attend in person, or who prefer the flexibility of working from home. Online therapy is available across most of our services and with most of our team. You can read more about our online therapy options.

We are happy to be flexible with scheduling to suit your needs.

Communication and Adjustments

We will adapt to what works for you. This might include providing materials in larger print, adjusting session length, building in breaks, or working with your preferred communication style. If you have hearing difficulties, visual impairments, or any other access needs, please tell us. We will do our best to make sure therapy works for you.

There is no wrong way to ask for an adjustment. A brief note when you book, a phone call, or an email is all it takes.

Website Accessibility

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 to make our website usable for as many people as possible. This includes clear navigation, readable text, sufficient colour contrast, and compatibility with screen readers.

If you encounter any difficulty using our website, we would genuinely appreciate you letting us know. Your feedback helps us improve.

Let Us Know What You Need

If you are considering therapy with us and have any questions about accessibility, please get in touch before your first appointment. We are happy to discuss adjustments, answer questions, and make sure you feel comfortable from the start.